Order confirmation and delivery completion are subject to product availability. Delivery time may differ from one item to another. It can differ from standard delivery to beyond that.
Standard Delivery: If your delivery address is within Dhaka/Narayangonj city, products will be delivered by within 2 business days. If it is outside Dhaka then it will take 5-7 business days.
Our Business Day: Saturday to Thursday except public holidays.
Exceptional Delivery: There are some exceptional items that we import from outside Bangladesh. These items can take 10 or more days to reach you. However, you will receive your order within the time specified.
We provide great customer experience each time you shop with your Deskshop. If you are not satisfied with your purchase, we ensure ‘Replacement Guarantee’. We will replace your purchased product if the product has any defect by its manufacturer or if the product is not the same one you ordered.
All you need to do is give us a call or drop an email at [email protected] within a period of 24 hours from the date of delivery. However, please return the product with the tags intact and in their original packaging, in an unwashed and undamaged condition. Replacement for products is subject to inspection and checking by Deskshop team. Replacement cannot be possible if the product is burnt, damaged by short circuit, or broken by customer.
We give the option of taking back the product from your doorstep at Dhaka/Narayangoj. If reverse pickup is not possible from your doorstep, you can send it by courier. Damages due to neglect, improper usage or application will not be covered under our ‘Replacement Guarantee’.
In case of product’s sold out at merchant’s end, customer can choose any other product from our website or can keep the amount debited to his account till 30 days for next purchase. In case of refunding card payment, the refund will be returned directly to the customer’s debit/credit card if customer claims a refund to his bank. Card payment can be refunded only to the card holder’s account via bank and cannot be refunded partially as per policy.